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Overview
Enjoy peace of mind with our 30-day return guarantee. If you are not completely satisfied with your purchase, simply return it within 30 days for a full refund. Our customer service team is here to assist you every step of the way.
We are dedicated to providing not only quality handmade pillows but also excellent customer service. To initiate a return, reach out to us at support @ pillowshop.ca for instructions on how to send the product back. Please note that the product must be in its original condition and packaging, and you will be responsible for return shipping costs. Upon receipt of the returned product, we will promptly issue a refund to your original payment method.
If you have any questions or concerns about our products, don’t hesitate to call us at 1-844-635-2700 or send us a message.
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at support @ pillowshop.ca
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at support @ pillowshop.ca for instructions on how to send the product back.
Shipping Returns
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Need help?
Contact us at support @ pillowshop.ca for questions related to refunds and returns.